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(703) 579-8912
Met with Rick on some mold we developed from a power washing incident that was done improperly. He was honest, informative, and easy to talk to. I didn't get this from other contractors in the area so we chose PuroClean for our job. His team was professional, clean, and did a timely operation. Rick came over and inspected the work and went through the invoice with us after completion. I would recommend him to anyone! Glad we made the right choice.
If you are in need of fast, reliable service at a fair price, you can't go wrong with Rick Van Dyke and PuroClean Emergency Restoration services. We were dealing with discovered mold in a basement in a time-sensitive situation, and called on Rick and his team. They were able to respond to a request to mediate within 24 hours, and employed a full mediation solution within 2 days of request. The team was patient, respectful of the space, and kept us apprised of all the actions they were taking throughout the day, and gave us huge peace of mind. We just received the mold test back for the property, and in the words of the inspector, "this is the cleanest, mold-free area I've seen in my career". We couldn't have done it without Rick!
I highly recommend this company. I had my drain line for my AC which is in the attic get clogged with insulation causing the condensation water to overflow into the insulation in the ceiling. At 2am, of course stuff like this only happens at 2am, my ceiling fell through. A piece of wet ceiling about 6 foot by 6 foot feel leaving wet sheet rock and wet insulation all over my new hardwood floors. I call my insurance company and they told me to get a clean up contractor out their tight away. I had a phone book that had just come in the mail and look through it. Haha do people even use phone books anymore? Well I'm glad I did. I ended up calling PuroClean and spoke with Ed. He was knowledgeable and made me feel comfortable over the phone. Within a couple hours he had a full crew at my house. It was three guys all very nice and new exactly what needed to be done. They didn't waste time and went right to work. They had to pull more ceiling down in order to remove all the wet materials. Within a couple hours they were done and left the house spotless. Ed and his crew were quick and efficient and did everything promised. Definitely if you run into a 2am issuer like this, give Ed and the guys at PuroClean a try. You won't be disappointed.
Rick Van Dyke is simply amazing. I honestly cannot be more grateful for his incredible and responsive service. I was really in a jam and he saved the day. An exterior side vent for my main level powder room in my townhouse rental became dislodged and allowed a constant flow of humid air to enter and initiate the growth of mold. After contacting another mold remediation company on a Friday, August 17th, I still had not received a quote by Friday, August 24th. My tenant was getting very frustrated and I was desperate to find a well rated company. After researching through multiple online sources, I came across PuroClean and reached out to Rick on Saturday morning, August 25th. Rick called me within an hour and scheduled a same day visit that afternoon for 1:30 pm. He inspected and provided me a quote and truly empathized with me on my difficult situation and agreed to perform the remediation the next morning. I can't begin to express how grateful I was for this level of customer service and willingness to help me out. Rick was ready and waiting at 8 am on Sunday morning. His knowledge, level of expertise and meticulous preparedness was outstanding. The work required - creating a safety barrier around the powder room, covering of the floors, cutting out the ceiling panel and remediating the entire area above and around the impacted area into the woodwork. He took great care to remove all decorative items in the powder room and wipe each item down with antimicrobial wash. His attention to detail was exceptional. Once everything was done, he contained and removed all the materials. Hopefully I'll never have to deal with mold remediation again but if I do, Rick's the man for the job.
Professional and reliable services. My 2nd floor flooded and the team came out quickly and thoroughly cleaned out my townhouse (ie moved and tarp furniture, removed drywall, fans, etc) to initiate the drying process. Sasha and Rick are extremely helpful and competent. I highly recommend them!
Highly recommend you stay away. The person who did the work did not seal our space properly causing cross contamination. We are throwing out most of our pourous possessions (after they were tested positive for mold by a industrial hygienist.). I got (and still am) extremely sick from mold toxicity and am still reactive to our possessions we did bring with us. We have lost thousands of dollars so far from the cross-contamination (mycotoxins). It's been a true nightmare. Ed, the owner of this franchise, dodged many of my questions, lied to me (saying they cleaned the air ducts when they didn't), and avoided my email. Edited to add: when I called recently asking for him, the secretary said, "he's away from his desk." Later, I found out he left the company...wonder why. Feel free to private message me for more details. I would NEVER recommend this company to anyone. My landlords hired them when we were in a rental. Thank god we got out. Work with a company that does a careful job
Very happy with the quality of water and mold mitigation work that Puroclean performed. I was displaced from my home, and they made me a priority. Would definitely use them again!
We were very pleased with the service from Puroclean. Ed was very helpful in assessing the situation and writing a detailed proposal. The workers were friendly and polite and willing to answer questions, show pictures of the work being done, etc. The area was cleaned well, and all work that was promised was completed on time.
Unfortunately I have had to use this company twice now. However, they are GREAT! They are reasonably priced, fast and informative. They are also very thorough (my 2 issues were completely separate). Ed came by quickly and was calm, helpful and professional. He thoroughly examined the affected area and provided a reasonable price to help fix it. His friendly crew came with him and they were able to begin immediately and take care of the situation. They gave me frequent status updates as they were doing the work, and even discovered another problem that would have lead to more issues but I was able to resolve quickly. They saved the day! This is one of the most customer service friendly companies that I have ever used. They handle all types of water, fire, mold and biohazard restoration and removal and I would highly recommend them to anyone!
We had a really unfortunate issue with mold damage in our house and I was at wits end with other companies who were attempting to charge us ridiculous amounts of money to get it inspected and cleaned up. Ed came by immediately and was calming and professional. He thoroughly examined the affected area (as opposed to the other companies that didn't spend more than 10 minutes looking at it) and provided a reasonable price to help fix it. His friendly crew came by immediately on schedule and took care of the situation. They asked questions to make sure they were doing the task at hand exactly according to my liking and they gave me frequent status updates as they were doing the work. They completely saved carpets, rugs and and furniture that we thought was going to have to be thrown away. This is one of the most customer service friendly companies that I have ever encountered and I am really happy about the work they did for us. They handle all types of water, fire, mold and biohazard restoration and removal and I would highly recommend them to anyone!
PuroClean Emergency Restoration
Services
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This business has been claimed by the owner or a representative. Learn https://waterdamagerestorationakron.com/
Rating Details
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Overall Rating
5 stars
1
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Abby G.
said "This is the most honest company I have ever encountered. Fed up with some uneven air distribution in my house, I decided to call them to schedule a cleaning (thinking that might be the culprit). They took a…" read more
in Air Duct Cleaning
said "I agree with other reviews. Karl and his partner did a good job by adding insulation to our awkward and tight attic. They were punctual and professional. One week after the blown-in insulation being in…" read more
in Insulation Installation
About the Business
The Paramedics of Property Damage - 24/7 Immediate Emergency Response. We do whatever it takes. Book your appointment at: /purocleansterlingva Read More , Opens a popup
Specialties
The Paramedics of Property Damage - 24/7 Immediate Emergency Response. We do whatever it takes.
Book your appointment at: /purocleansterlingva
History
Established in 2008.
PuroClean in Sterling VA opened in 2008, and we are very excited to be celebrating our 10 year anniversary in 2018. Over the past decade, we have successfully helped thousands of home and business owners throughout the metro DC area. We are passionate about helping people in need of property damage assistance and are proud of our long standing success.
Meet the Business Owner
Rick V.
Business Owner
I love owning PuroClean Emergency Restoration Services! It allows me to put my experiences and passions to work every single day. My corporate experience in construction and service delivery gives me a deep understanding of the business. But my passion for delighting customers while taking care of their property concerns sets our culture apart.
Open 24 hours
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Recommended Reviews
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3 (A-OK.)
5 (Woohoo! As good as it gets!)
10/19/2018
Met with Rick on some mold we developed from a power washing incident that was done improperly. He was honest, informative, and easy to talk to. I didn't get this from other contractors in the area so we chose PuroClean for our job. His team was professional, clean, and did a timely operation. Rick came over and inspected the work and went through the invoice with us after completion. I would recommend him to anyone! Glad we made the right choice.
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9/6/2018
If you are in need of fast, reliable service at a fair price, you can't go wrong with Rick Van Dyke and PuroClean Emergency Restoration services. We were dealing with discovered mold in a basement in a time-sensitive situation, and called on Rick and his team. They were able to respond to a request to mediate within 24 hours, and employed a full mediation solution within 2 days of request. The team was patient, respectful of the space, and kept us apprised of all the actions they were taking throughout the day, and gave us huge peace of mind.
We just received the mold test back for the property, and in the words of the inspector, "this is the cleanest, mold-free area I've seen in my career". We couldn't have done it without Rick!
1 person voted for this review
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12/6/2016
I highly recommend this company. I had my drain line for my AC which is in the attic get clogged with insulation causing the condensation water to overflow into the insulation in the ceiling. At 2am, of course stuff like this only happens at 2am, my ceiling fell through. A piece of wet ceiling about 6 foot by 6 foot feel leaving wet sheet rock and wet insulation all over my new hardwood floors.
I call my insurance company and they told me to get a clean up contractor out their tight away.
I had a phone book that had just come in the mail and look through it. Haha do people even use phone books anymore? Well I'm glad I did. I ended up calling PuroClean and spoke with Ed. He was knowledgeable and made me feel comfortable over the phone. Within a couple hours he had a full crew at my house. It was three guys all very nice and new exactly what needed to be done. They didn't waste time and went right to work. They had to pull more ceiling down in order to remove all the wet materials. Within a couple hours they were done and left the house spotless. Ed and his crew were quick and efficient and did everything promised.
Definitely if you run into a 2am issuer like this, give Ed and the guys at PuroClean a try. You won't be disappointed.
3 people voted for this review
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8/27/2018
Rick Van Dyke is simply amazing. I honestly cannot be more grateful for his incredible and responsive service. I was really in a jam and he saved the day. An exterior side vent for my main level powder room in my townhouse rental became dislodged and allowed a constant flow of humid air to enter and initiate the growth of mold. After contacting another mold remediation company on a Friday, August 17th, I still had not received a quote by Friday, August 24th. My tenant was getting very frustrated and I was desperate to find a well rated company. After researching through multiple online sources, I came across PuroClean and reached out to Rick on Saturday morning, August 25th. Rick called me within an hour and scheduled a same day visit that afternoon for 1:30 pm. He inspected and provided me a quote and truly empathized with me on my difficult situation and agreed to perform the remediation the next morning. I can't begin to express how grateful I was for this level of customer service and willingness to help me out. Rick was ready and waiting at 8 am on Sunday morning. His knowledge, level of expertise and meticulous preparedness was outstanding. The work required - creating a safety barrier around the powder room, covering of the floors, cutting out the ceiling panel and remediating the entire area above and around the impacted area into the woodwork. He took great care to remove all decorative items in the powder room and wipe each item down with antimicrobial wash. His attention to detail was exceptional. Once everything was done, he contained and removed all the materials. Hopefully I'll never have to deal with mold remediation again but if I do, Rick's the man for the job.
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5/9/2017
Professional and reliable services. My 2nd floor flooded and the team came out quickly and thoroughly cleaned out my townhouse (ie moved and tarp furniture, removed drywall, fans, etc) to initiate the drying process. Sasha and Rick are extremely helpful and competent. I highly recommend them!
1 person voted for this review
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10/18/2016
Highly recommend you stay away. The person who did the work did not seal our space properly causing cross contamination. We are throwing out most of our pourous possessions (after they were tested positive for mold by a industrial hygienist.). I got (and still am) extremely sick from mold toxicity and am still reactive to our possessions we did bring with us. We have lost thousands of dollars so far from the cross-contamination (mycotoxins). It's been a true nightmare.
Ed, the owner of this franchise, dodged many of my questions, lied to me (saying they cleaned the air ducts when they didn't), and avoided my email. Edited to add: when I called recently asking for him, the secretary said, "he's away from his desk." Later, I found out he left the company...wonder why.
Feel free to private message me for more details. I would NEVER recommend this company to anyone. My landlords hired them when we were in a rental. Thank god we got out. Work with a company that does a careful job
1 person voted for this review
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Business Owner
11/28/2016 We regret that this person has posted a negative review about our company, but as with many cases,… We regret that this person has posted a negative review about our company, but as with many cases, there are usually two sides to every story. This customer was a tenant and did not pay for our work. She did have an ongoing dispute with her landlord, the details of which we will not go into. We can also provide details if anyone wishes to call our office, but the bottom line is that the amount of mold before remediation was not elevated and we passed clearance testing that was done by an independent third party for the landlord after following a remediation cleaning protocol. The landlord directed us to not clean the ducts, due to the type of register in the unit. We are under no obligation to tell this tenant any details about test results, because the landlord, who paid for our work, owns the test results and the product of our work. It would have been unethical to tell a third party details without permission from the landlord, which we did not have. Lastly, our business receives numerous solicitations every week by cold callers who do not identify themselves, as do many small businesses. This tenant did not identify herself when she called, so we assumed that when someone asks for an owner without being specific as to the nature of their call or without wanting to leave a message, they are soliciting. We are here to serve and to address issues or concerns. Our overall online reputation reflects that we operate with integrity and treat customers fairly. This is Ed. Read more
5/15/2015
Very happy with the quality of water and mold mitigation work that Puroclean performed. I was displaced from my home, and they made me a priority. Would definitely use them again!
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6/10/2016
We were very pleased with the service from Puroclean. Ed was very helpful in assessing the situation and writing a detailed proposal. The workers were friendly and polite and willing to answer questions, show pictures of the work being done, etc. The area was cleaned well, and all work that was promised was completed on time.
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2/16/2012
Unfortunately I have had to use this company twice now. However, they are GREAT! They are reasonably priced, fast and informative. They are also very thorough (my 2 issues were completely separate). Ed came by quickly and was calm, helpful and professional. He thoroughly examined the affected area and provided a reasonable price to help fix it. His friendly crew came with him and they were able to begin immediately and take care of the situation. They gave me frequent status updates as they were doing the work, and even discovered another problem that would have lead to more issues but I was able to resolve quickly. They saved the day! This is one of the most customer service friendly companies that I have ever used. They handle all types of water, fire, mold and biohazard restoration and removal and I would highly recommend them to anyone!
4 people voted for this review
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First to Review
We had a really unfortunate issue with mold damage in our house and I was at wits end with other companies who were attempting to charge us ridiculous amounts of money to get it inspected and cleaned up. Ed came by immediately and was calming and professional. He thoroughly examined the affected area (as opposed to the other companies that didn't spend more than 10 minutes looking at it) and provided a reasonable price to help fix it. His friendly crew came by immediately on schedule and took care of the situation. They asked questions to make sure they were doing the task at hand exactly according to my liking and they gave me frequent status updates as they were doing the work. They completely saved carpets, rugs and and furniture that we thought was going to have to be thrown away. This is one of the most customer service friendly companies that I have ever encountered and I am really happy about the work they did for us. They handle all types of water, fire, mold and biohazard restoration and removal and I would highly recommend them to anyone!
16 people voted for this review
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